While reviewing the BIAs, business process owners were asked to validate the maximum allowable downtime calculated by the system and, if necessary, were walked through the impact matrix again to clarify their responses. Using Fusion’s Expert BIA processes enabled the users at EMC to become more familiar with the software tool and the impact of the business process to the company. The end users quickly learned how to use the field level help text as well as the Guidance for Success which is there to help the user understand what information needs to be entered. After implementing the Fusion Framework BIAs, the continuity and risk team introduced the software to its business process owners and approvers through group and one-on-one training sessions. Training for SuccessĮMC also needed a solution that would efficiently and effectively collect business impact analysis (BIA) data for its business processes and continue to follow industry standards.Įarly on, the EMC team realized that they needed to reboot the continuity program, document their business processes, and start sharing the vision of what the continuity program would look like across the company. With each demo and each question answered by the Fusion team, EMC could see how the Fusion Framework® System™ would be able to take EMC’s continuity program to the next level. While EMC was evaluating continuity solutions, Ratekin encouraged his software selection committee to look at the solutions from the perspective of: “Can you see yourself or your team members using the software?” From there, the team recognized that they needed a solution that enabled easy changes to screens, fields, reports, and dashboards and would also allow them to adapt the system as the EMC continuity program matured. The company needed a continuity solution that was intuitive for the end user, was easy for the administrator to make changes within, and provided the flexibility for the company to adapt as it grew and matured its continuity program into a robust operational resilience program. ![]() He is now EMC’s Enterprise Continuity and Risk Manager, responsible for maintaining and updating EMC’s business continuity program and infrastructure.ĮMC’s previous continuity program used a homegrown system that was being sunset. Randy Ratekin spent two decades building a solid career in business continuity, serving the insurance and financial services industries. ![]() The Journey from Business Continuity to Operational Resilience Fusion is committed to helping clients move from reactive to proactive resiliency.īy partnering with Fusion, EMC has been able to transform its business continuity program and break down siloed systems to create a complete, real-time view of risk and resiliency, empowering the EMC team and giving them the confidence to develop and adapt their continuity program as the business grows. The evolving risk landscape makes it critical for businesses to identify and respond to incidents in minutes – not days. Today’s risk and resilience teams understand that they need real-time data to inform their operational resilience journey, but many are challenged by siloed systems and limited resources. By working with Fusion Risk Management, EMC has quickly registered success as it strengthens its resiliency.įusion’s solutions empower organizations to make data-driven decisions with a holistic, agile approach to resilience and deliver on their mission through any business disruption. EMC takes pride in acting on its core values and actively strives to maintain a culture of resilience across the organization. Resilience is now one of EMC’s five values as they commit to driving results with energy and passion – regardless of circumstance. EMC understands that it cannot deliver on its mission without true operational resilience.
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